Sorry if we have been a little quiet over the last few weeks but we are very proud to say that we have moved premises. However, the last month has been a rollercoaster for us. We wanted to move now so that we could be all settled in before Christmas and make sure that all your orders were happily fullfilled. Planning was key but there are always a few things out of our control…
Anyway, welcome to Furness Vale Business Centre. Feel free to pop in and see us if you like, after all you pay our wages. It’s not that exciting really, you will find some of us baking (you can peer through the window!), some on computers and someone packing up orders. You will find us nestled in amongst the likes of Spice Tech, Whaley Bridge Brewery and Buxton Pudding company to name but a few. I think you will agree, we are in good company.
That doesn’t stop us plotting and scheming elsewhere and as much as we love it where we are we are hoping to hop over to another unit within 12 months, which will have a bigger and better kitchen still. Because, quite frankly, you are a demanding lot! So thank you as The Cake Nest turns 6, your support is very much appreciated. We genuinely couldn’t do it without you. The last six years have shown that with hard work and listening ears we can grow. With this in mind we wanted to tell you about some more exciting things.
You told us that you wanted to know when your orders were despatched and received. We can now offer a 24 hour tracked service with Royal Mail. You will receive text messages along the way to let you know how your gift is doing. At the moment this is available to Express Delivery items only but we are working on rolling out a tracked service to everyone. On top of this we have brought in free post for all standard delivery (well except Pay it Forward but then the slice is free).
We really do love what we do and appreciate the feedback you all give us. Thank you for ranking our products with a score of 96% excellent. And just so you know, we don’t think 93% is good enough for service and we are working on that. Hopefully our new postage system will help.
It’s been a wonderful ride and we look forward to bringing you more exciting products as well as improving the overall service. Thank you