Privacy and Cookie Policy

At The Cake Nest Ltd we take privacy seriously and always do out utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards. 

In particular, we want you to know that the Cake Nest is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.

This policy was last updated 22/05/2018

About Us

The Registered Office of The Cake Nest LTD is Furness Vale Business Centre, Calico Lane, Furness Vale, High Peak SK23 7SW, UK Registered in England & Wales No. 08486957  (“we” or “us” in this policy).

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Please contact us here in order to make a request.

What types of information do we collect from customers?

The types of information we collect from customers include:

  • Your Name
  • Your Email Address so we can send confirmation emails
  • A contact telephone number if we need to contact you about your order
  • Delivery details of the order (recipient’s name, address, delivery instructions)
  • Your order history and details of the items purchased
  • Any personalised messages or customisation related to your order
  • Your password (should you choose to create an account)
  • Any correspondence or communication with us.

Details we need to take payments our held by either Woocommerce, Gocardless or Paypal, depending on who you choose to pay with but are not stored by us.

Google Analytics

When someone visits www.cakenest.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

Click here to view Google’s Privacy Policy

You can revoke your consent for collection of this data by clicking here. If you clear your cookies you may need to re-enable this opt-out.

Facebook Pixels

We use a third party service, Facebook Pixel, to help us measure the effectiveness of our Facebook advertising.

Click here to view Facebook’s privacy policy

Click Here if you wish to revoke your consent for this tracking 

However, again this information is processed in a way that does not identify anyone.

Emails

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Hubspot, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Hubspot’s Privacy Policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Cookie Policy

Like many other websites, this website uses cookies as they enable us to identify your computer when you visit this website. We also use cookies to develop a clearer picture of which parts of this website are the most popular to its visitors, and your preferences. In addition we use cookies to participate in Google Adword’s remarketing program, which enables Google, and Google’s partner sites, to show you relevant advertising as you browse the internet based on the websites you have visited in the past. You are not obliged to accept cookies and you may want to amend your browser’s settings to prevent it from accepting cookies.

Click here to opt out of Google’s remarketing cookies

If you have any questions or comments regarding our privacy policy please feel free to contact us with the details here through our contact page.

Delivery Services

We use Royal Mail, UPS and DHL for our deliveries

What information we share: Recipient name, delivery address, email address, mobile phone number (if supplied)

Why: In order to fulfil your order and to send you delivery notifications.

Click here to read Royal Mail’s Privacy Policy

Click here to read UPS’ Privacy Policy

Click Here to read DHL’s Privacy Policy

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.