Contact

FAQs

Message Cakes and Cake Balls

These are sent 48 hour tracked with Royal Mail. Please allow 2-3 working days for this. You will receive a tracking number from Royal Mail by email and regular updates. 

Cake Slice Clubs

These are sent First Class with Royal Mail. Please allow 2-3 working days for these to arrive. 

We politely request that you do not contact us once it is in the hands of Royal Mail until it has been 5 working days as we will be unable to raise a complaint until then.

I am sorry but at the moment we are despatching orders in line with our stated time frames. Although we do normally schedule orders to be sent in the future, this is not something we can offer at this time. In an ever changing situation, we do not wish to promise something that cannot be ultimately delivered due to Royal Mail, suppliers ceasing delivering of our ingredients or our own health.

We do hope you understand
At this moment all we can really say is as soon as possible. However, we are having to work with limited resources including limited staff.

In these unprecedented times please think before you contact us. 

Due to limited staff numbers, mainly Steve, replies to emails may take longer than usual so we have provided these FAQs to help you out more quickly.